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UKG Inc., a leading provider of HR, payroll, and workforce management solutions announces entering into a definitive agreement to acquire Immedis. Read More

Employee Spotlight -15 Questions with Nicole McKenna

Ursula Dempsey
Ursula Dempsey

Content and Customer Marketing Manager, Immedis

Jan 5, 2021 2 mins

Today I am chatting with Nicole McKenna, Global Onboarding Project Manager, and part of the onboarding team. She is responsible for overseeing the implementations of our customers and partners onto the Immedis Platform.


How did you get started in payroll?

My career in payroll started a long time ago. When I was in college, I studied software development. I reached out to a local payroll software company to see if I could work with them for a summer to gain some experience. I started working with them in their implementation team. After my degree, I was hired full time as a payroll software developer with that company, and my career grew from there.

Why did you choose to work with Immedis?

I loved working in payroll but only had experience in the UK and Ireland. I wanted to broaden my knowledge, and I knew working for a global payroll provider would do that.

What are you working on today?

I am currently working on overseeing the implementation of one of our newly signed contracts and one of our long-standing customers. I ensure that the project methodology is delivered to the Immedis standard and that the customer receives a first-class experience.

What is the best part of your job?

The best part is the people I deal with- from the customer to my colleagues. I am constantly learning from them, which makes my job much more interesting.

What is a defining career moment or high point?

For me, my defining career moment is when I moved from software development to Project Management. It felt like I had found my calling in life!

What is your toughest career challenge to date?

When I made the leap and moved to Immedis; the fear of the unknown was very real when I was making this decision. I was working in a company for several years and was fearful of change. I am now so happy that I did and have never looked back.

Who are your role models?

It might sound a bit cliché, but it’s my mam and dad. They are two of the hardest working people I know and have built a fantastic foundation for my sister and me. They are very encouraging and have always supported us even when we made ridiculous decisions.

What is one of your ambitions?

My ambition is to keep learning and support others, from colleagues to customers, with challenges that they might face to improve their experience with Immedis.

Where do you see global payroll five years from now?

I think touchless payroll is going to be the front runner for payroll. More organizations will also want greater transparency in their local payroll, so in-depth and expansive reporting capabilities will be critical and drive many changing demands.

What is something most people don’t know about you?

I am a committee member of my local triathlon club.

What motivates you to wake up and go to work?

The challenges that I face daily. I love problem-solving, and my work makes me think on my feet a lot, motivating me.


What has been your favorite project so far?

The one I am working currently involved with for sure. It has challenged me far beyond anything that I have experienced before. I get to implement process improvements while the project is being delivered, which will improve both our internal experience and that of our customers as they onboard.

What would you like to ask our CEO?

What type of qualities does Ruairi look for when hiring someone into his executive team?


What is the best career lesson you have learned so far?

An ex-manager of mine told me to make the people you manage better than you at the job so that you can move onto bigger and better things. I have taken this attitude when managing people.

Thanks, Nicole, and here’s wishing you another successful year with Immedis.