Trust is a scarce and valuable resource. It accumulates slowly and can be lost overnight. However, it is incredibly important: employees that feel trusted are 260% more motivated to work and have 41% less absenteeism than other employees.
Building trust with employees happens in their day-to-day work through fair and competent management. Work is also punctuated by regular and one-time events that significantly shape your relationship with your employees. These are the moments that matter most for building trust.
These moments include everything from viewing schedules to enrolling in benefits. The most frequent—and often, the most important—is receiving a paycheck. This is why payroll and human resources professionals are so important: accurate pay can make or break trust with an employee.
The moments that matter most on the employee journey largely fall under the domain of Human Capital Management (HCM) and Workforce Management (WFM). That's why it's important to have payroll software that can interface directly with each of these. Our global payroll platform, UKG One View, offers a single source of truth for all related information, ensuring that you can execute moments that matter with accuracy and ease.
On the standard employee journey, employees engage with the company at several points of contact which are important for building trust. These events include the following:
Every single one of these moments is an opportunity to build trust you have with your employees. If you want a committed, reliable workforce, it is imperative that such events are organized and arranged fairly.
The most important thing to consider is the voices of the employees themselves.
Improving the employee experience means asking frontline employees and individual contributors questions that let them honestly tell you how their experiences with payroll, WFM, and HR technology are working now.
For example:
Make technology choices, such as your choice of HR and WFM software, based on employee feedback. Integrated systems enabling employees to perform multiple tasks through one platform are ideal. The goal is to take away stress and administrative hassle so that employees can do meaningful, fulfilling work that positively impacts your company's business goals.
Payroll is central to the employee journey. While some moments that matter happen just once, or at irregular intervals, employees get paid on a regular schedule. Thus payroll directly impacts the most frequent moments that matter for building trust.
Payroll also matters to many of the one-off or irregular events in the employee journey:
Ultimately, payroll is something that you can't get wrong if you want the trust of your employees. There is little leeway with paycheck-related moments on the employee journey.
The goal of a good multi-country payroll platform is to serve the people at the organization deploying it. By understanding the moments that matter to your employees, you can ensure that your technology works for the most people possible while seamlessly fitting into their daily lives.
One important feature of effective payroll software is that it can seamlessly integrate into your existing HR and WFM systems. Many of the moments that matter for employee trust depend on payroll, pay-related information should be easily accessible to human resources as well.
With the right system helping your employees succeed, everyone will be able to focus and innovate on business strategies, do engaging work, and build an attractive company culture.
UKG One View is a global payroll platform that offers a single source of truth with upstream integration to HCM, WFM, and more. This ensures accuracy with all information flowing into payroll from HR, meaning that you can enable payroll-related moments that matter with ease.
Interested in learning more? Contact us today.